SPC Simplified for Services or Cases in Strategic Management

SPC Simplified for Services: Practical Tools for Continuous Quality Improvement

Author: Davida M Amsden

Service organizations can increase their competitive advantage through the application of statistical process control (SPC) techniques. Using the same hands-on approach as their SPC Simplified, the authors have developed a prime source for service personnel.

SPC Simplified for Services thoroughly illustrates the application of the tools and techniques of statistical process control. Each module contains practice problems with the solutions provided at the end of the book.

With SPC Simplified for Services, you will learn:

Problem-solving tools, such as flow charts and brainstorming.
Frequency histograms and checksheets.
Variable and attribute control charts.
Sampling plans.
Systems capability.

Booknews

This quality training text is designed to teach the basics of statistical process control to service personnel, so that they can use statistical methods to verify that their system is stable, capable, and on target with customer requirements. Published by Quality Resources, One Water Street, White Plains, NY 10601. Annotation c. Book News, Inc., Portland, OR (booknews.com)

New interesting book: Le Démon Derrière le Miroir :la Globalisation et la Politique dans la République Dominicaine

Cases in Strategic Management

Author: David W Grigsby

Cases in Strategic Management is designed to provide students with the best means for developing their decision-making skills. It contains 25 comprehensive, up-to-date cases featuring a wide range of organizations that are undergoing, or have undergone, strategic change. All the cases feature actual organizations, ranging in size from small businesses to Fortune "Global 500" industry giants. The emphasis of this casebook is on strategic decisions, particularly those involving quality issues and global competition. It may be used with the companion text, Strategic Management by Michael J. Stahl and David W. Grigsby, or with other texts or books of readings.

Table of Contents:

	Preface
	Introduction: Preparing and Presenting Effective Case Analyses	1
1	Harley-Davidson, Inc.	15
2	The Swatch in 1993	39
3	Hoechst-Roussel Pharmaceuticals, Inc.: RU 486	63
4	The Rise and Fall of Yugo America, Inc.	79
5	GM Allison Japan Ltd	91
6	Kenhar Products, Inc.	107
7	Calox Machinery Corporation	126
8	American Airlines International Strategy	136
9	Korean Air: Challenges and Opportunities in the Growth of a Korean Firm	157
10	The Metamorphosis of Whirlpool Corporation	186
11	Cosmetics and Activism: Anita Roddick and The Body Shop	218
12	IKEA (Canada) Ltd	239
13	Toys 'R' Us, 1993	249
14	Wal-Mart, 1992	267
15	Cadbury Schweppes plc	283
16	Kentucky Fried Chicken in China	293
17	Labatt Breweries of Europe (with industry note: Italy and Its Beer Industry)	304
18	Dibrell Brothers, Inc.	321
19	Liz Claiborne, Inc., 1994	346
20	Nike, Inc.	365
21	Lee Jing Textile Company Ltd	381
22	Amtrak: Is This Any Way to Run a Railroad?	395
23	UNICRESA and the Credit Card Industry in Portugal	412
24	Transvit of Novgorod, Russia	437
	Index	449