Global Social Policy or Successful Service Operations Management

Global Social Policy

Author: Robert M Pag

In this major new textbook, Vic George and Robert Page provide an original and much-needed introduction to global social problems and global social policy.In an increasingly globalized world, it is inevitable that many of the social problems which have so far been seen as national in character will assume a global character. Global social problems are those which cannot be confined within national boundaries and which need both national and international attention if they are to be ameliorated. Pollution of the atmosphere is a stark example of this process. Global Social Problems begins with a discussion of the contested concept of globalization and goes on to explore eight of the most important global social problems: Environmental Degradation, International Poverty, Crime, AIDS, Drugs, Family Violence, Racism and Migration; ending with an assessment of current global social policies.This book will be essential reading for undergraduate students in the social sciences, particularly those studying social policy, sociology and politics.

Book about: Curye on Inglysch or Growing and Using Cilantro

Successful Service Operations Management

Author: Richard Metters

Packed with practical information, Successful Service Operations Management covers the full cycle of building a service business from concept formation through implementation. It walks readers through the process of constructing a business strategy and explains how to implement that strategy in the design of the service system. It also focuses on the strategic and tactical issues of capacity management, as well as equips managers with the tools needed for everyday operation. Reflecting a fast-paced and fast-changing marketplace, the book offers coverage of such key issues as Internet strategies, environmental strategies, creation of customer experiences, back-office design, scoring systems and much more.

Table of Contents:

Phase 1: Exploring Services Chapter 1. Services in the Economy Chapter 2. Professional Services Phase 2: Thinking Out of the Box: Operations Strategy Chapter 3. The Front Office Chapter 4. The Back Office Chapter 5. Internet Strategies Chapter 6. Environmental Strategies Chapter 7. Service Quality Chapter 8. The Experience Economy Phase 3: Capacity Management Chapter 9. Yield Management Chapter 10. Inventory in Services Chapter 11. Waiting Time Management Phase 4: Adding Science to Art Chapter 12. Analyzing Processes Chapter 13. Project Management Chapter 14. New Service Development Chapter 15. Site Selection For Services Chapter 16. Performance Evaluation and Benchmarking with Data Envelopment Analysis Chapter 17. Scoring Systems: Methods for Customer Selection and Solicitation, Resource Allocation, and Data Reduction