The New Project Management or Talk Is Cheap

The New Project Management: Tools for an Age of Rapid Change, Complexity, and Other Business Realities

Author: J Davidson Fram

Drawing on more than twenty-five years experience consulting and training on project management in companies such as NCR, AT&T, and 3M, J. Davidson Frame updates and expands what he introduced in the first edition of The New Project Management in 1994-a set of core competencies for managerial success in a corporate climate where downsizing, outsourcing, and employee empowerment are a way of life. This new edition focuses on the hottest areas in project management today-augmenting and expanding the existing coverage of risk management and estimating, and including three all-new chapters on critical issues that did not even exist in 1994.

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Frame, dean of academic affairs at the University of Management and Technology, offers strategies for managing all types of projects in today's complex business environment, emphasizing the importance of key issues such as ensuring customer satisfaction, managing complexity, accelerating schedules, managing managers, and building team spirit. This second edition reflects changes in the field since 1994, with expanded coverage of risk management and estimating, and three new chapters on establishing and maintaining the project support office, new techniques for scheduling, and bridging the business- technology gap when developing project requirements. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents:

	Preface
	The Author
1	The New Business Environment and the Need for a New Project Management	1
Pt. 1	Managing in the New Business Environment	19
2	Managing Complexity: Techniques for Fashioning Order out of Chaos	21
3	Engaging Change: Knowing When to Embrace, Accept, or Challenge	44
4	Managing Risk: Identifying, Analyzing and Planning Responses	72
5	Satisfying Customers: Knowing Who They Are, What They Want, and When They Are Right or Wrong	93
6	Defining Requirements That Bridge the Customer-Developer Gap	118
Pt. 2	Tools for the New Project Management	143
7	Acquiring Political Skills and Building Influence	147
8	Building Teams with Borrowed Resources	173
9	Selecting Projects That Will Lead to Success	190
10	Estimating Realistic Costs, Schedules, and Specifications to Ensure Project Success	207
11	Scheduling Projects with New Tools: The Time-Boxed and Critical Chain Scheduling Techniques	229
12	Outsourcing to Control Costs, Focus on Core Work, and Expand Resources	252
13	Integrating Cost and Schedule Control to Measure Work Performance	274
14	Evaluating Projects to Maintain Goals, Strengthen Accountability, and Achieve Objectives	292
15	Understanding and Using Performance Metrics: Measuring the Right Stuff	306
16	Establishing and Maintaining a Project Support Office to Strengthen Project Management Capabilities	327
17	Carpe Diem: Seize the Day!	344
	References	347
	Index	351

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Talk Is Cheap: Declining Costs, New Competition, and Regulatory Reform in Telecommunications

Author: Robert W W Crandall

'Talk is Cheap is the call for the reform of telecommunications regulation in North America. The Author demonstrates the difficulties facing public officials who respond to today's rapid technological changes with regulatory tools designed for a different era.

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Corbett, a teacher of children and adults with learning disabilities and a university lecturer in special education and disability politics, challenges common words applied to disabled people and analyzes specific texts by various authors from the disabled community, in chapters on deconstructing special language, struggling with political correctness, and constructing different languages. Includes poetry and discussion questions. Annotation c. Book News, Inc., Portland, OR (booknews.com)