Tapping Diverse Talent in Aviation or Quality Beyond Six SIGMA

Tapping Diverse Talent in Aviation: Culture, Gender, and Diversity

Author: Mary Ann Turney

This book provides succinct and authoritative research-based information to assist decision-makers plan the changes required to training facilities, materials and methods, and in the reinforcement and assessment of the training environment itself. It will spark considerable interest among airline management personnel, collegiate flight training programs, military training contractors, and governmental agencies and serve as a text for collegiate aviation programs and as a valuable knowledge base reference for practitioners.

Table of Contents:

	List of figures
	List of tables
	List of contributors
	Foreword
	Preface
1	Tapping diverse talent : a must for the new century	3
2	Values and orientation differ in mixed crews	11
3	Teaching non-native English speakers : challenges and strategies	21
4	Learning style preferences affect training outcomes	45
5	Women's learning and leadership styles : implications for air crews	61
6	Gender differences in learning to fly	77
7	ICAO language proficiency requirements	91
8	The efficacy of standard aviation English	99
9	Reflexive communication in the multi-cultural crew	105
10	Humor, stories, and cultural context	119
11	The music is the message : prosody in aviation discourse	129
12	Nonverbal cues 'speak' volumes	153
13	Protocols, rank, and social status influence communication	161
14	'Who are you calling a safety threat?' A debate on safety in mono-cultural versus multi-cultural cockpits	173
15	Inclusive versus exclusive strategies in aviation training	185
16	Ergonomics and diversity	197
17	Clash of subcultures in on-gate communication	207
18	Making everyone part of the team : a model	221
	Index	231

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Quality Beyond Six SIGMA

Author: Ron Basu

Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA.

The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology.

Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.

KEY FEATURES:

• Provides a practical approach of FIT SIGMA
• Supported by case studies and phased action plans
• Focuses on all functions, manufacturing or service, for any size of business