A Handbook of Human Resource Management Practice or Ads Fads and Consumer Culture

A Handbook of Human Resource Management Practice

Author: Michael Armstrong

Fully revised tenth anniversary edition of this classic text.

Table of Contents:

	List of figures
	List of tables
	About the author
	Preface
Pt. I	Human Resource Management
1	HRM: characteristics, impact and context	3
2	HRM: development and issues	21
3	Role of the HR function	37
4	Role of the HR practitioner	59
5	Evaluating the HR function	77
6	International HRM	89
Pt. II	Human Resource Management Processes
7	Strategic HRM	103
8	HRM policies	129
9	The role of HR in facilitating and managing change	141
10	Competency based HRM	147
11	Knowledge management	159
12	Analysing and describing jobs and roles	173
Pt. III	Organizational Behaviour
13	Characteristics of people	203
14	Motivation	215
15	Commitment, job satisfaction and job engagement	231
16	How organizations function	243
17	Organizational culture	263
Pt. IV	Work and Employment
18	The nature of work	279
19	The employment relationship	287
20	The psychological contract	297
Pt. V	Organization, Jobs and Roles
21	Organization design	309
22	Organizational development, change and transformation	317
23	Job and role design	337
Pt. VI	Employee Resourcing
24	Human capital	351
25	Human resource planning	361
26	Talent management	387
27	Recruitment and selection	395
28	Selection interviewing	421
29	Selection tests	443
30	Introduction to the organization	453
31	Release from the organization	461
Pt. VII	Performance Management
32	The basis of performance management	477
33	Performance management processes	485
34	360-degree feedback	513
Pt. VIII	Human Resource Development
35	Strategic human resource development	525
36	Organizational learning and the learning organization	529
37	How people learn	537
38	The delivery of learning and training	549
39	E-learning	569
40	Management development	577
41	Career management: management succession and career planning	593
Pt. IX	Rewarding People
42	Reward management	613
43	Job evaluation	631
44	Market rate analysis	651
45	Grade and pay structures	657
46	Contingent pay: paying for performance, competence, skill and contribution	685
47	Rewarding special groups: directors, expatriates and sales staff	715
48	Employee benefits, pensions and allowances	727
49	Managing reward systems	735
Pt. X	Employee Relations
50	The framework of employee relations	747
51	Employee relations processes	769
52	Negotiating and bargaining	793
53	Employee voice	805
54	Communications	815
Pt. XI	Health, Safety and Welfare
55	Health and safety	827
56	Welfare services	843
Pt. XII	Employment and HRM Services
57	Employment practices	855
58	HRM procedures	871
59	Computerized human resource information systems	881
	App. A: Training techniques	897
	App. B: Example of an attitude survey	907
	References	911
	Subject index	949
	Author index	975

Book review: The Complete Raw Workflow Guide or Apple Training Series

Ads, Fads, and Consumer Culture: Advertising's Impact on American Character and Society

Author: Arthur Asa Berger

Now in its third edition, the popular Ads, Fads, and Consumer Culture is an engaging cultural studies critique of contemporary advertising and its impacts on American society. Arthur Asa Berger looks at marketing strategies, sex and advertising, consumer culture, political advertising, and communication theory and process to give an accessible overview of advertising in America. The new edition features up-to-date examples and new theoretical material, including expanded discussions on critical analysis methods, sexuality in advertising, global advertising, and neuromarketing-and comes complete with updated ads and Berger's signature drawings. Whether they are new to Berger's lively style of teaching and writing or loyal adopters, advertising and media professors will want to check out the latest edition of this text.

About the Author:
Arthur Asa Berger is professor emeritus of broadcast and electronic communication arts at San Francisco State University

What People Are Saying

Howard Rheingold
Arthur Asa Berger is that rare combination of astute, deep, and fun. His insights into the psychology, sociology, economics, and political implications of advertising and pop culture, in a lively, readable form, are a must for any student of popular culture.
— Howard Rheingold

Douglas Kellner
Arthur Asa Berger s "Ads, Fads, and Consumer Culture" provides a multifaceted study of advertising that demonstrates its importance for the economy, politics, social life, and individual identities. Skillfully employing cultural, communications, and social theory, Berger brilliantly illuminates the multiple functions of advertising in today s consumer culture.
— Douglas Kellner

Fred Goldberg
It was pure pleasure reading Arthur Asa Berger s esoteric deconstruction of the Macintosh  1984  commercial. I was part of this commercial s development and had no idea we were making semiotic history. Only a person of Berger s intellect and insight could have figured it all out as he has.
— Fred Goldberg

Douglas Kellner
Arthur Asa Berger s "Ads, Fads, and Consumer Culture" provides a multifaceted study of advertising that demonstrates its importance for the economy, politics, social life, and individual identities. Skillfully employing cultural, communications, and social theory, Berger brilliantly illuminates the multiple functions of advertising in today s consumer culture.
— Douglas Kellner

Howard Rheingold
Arthur Asa Berger is that rare combination of astute, deep, and fun. His insights into the psychology, sociology, economics, and political implications of advertising and pop culture, in a lively, readable form, are a must for any student of popular culture.
— Howard Rheingold

Jonathan Schroeder
Succeeds in introducing a way to study advertising in an interesting, lively, and thought-provoking package. An excellent, accessible textbook for students who are interested in advertising, as well as students in communication, business, and sociology.... I would feel comfortable using this text in courses with freshmen through seniors.
— Jonathan Schroeder

Carol Wilder
In "Ads, Fads, and Consumer Culture," Arthur Asa Berger strikes the raw nerve of American advertising. As in his many other cultural commentaries, Berger drives his point home with wit, wisdom, and wide-ranging examples, offering powerful inoculation against the worst excesses of today s climate of greed and commodification.
— Carol Wilder

Fred Goldberg
It was pure pleasure reading Arthur Asa Berger s esoteric deconstruction of the Macintosh  1984  commercial. I was part of this commercial s development and had no idea we were making semiotic history. Only a person of Berger s intellect and insight could have figured it all out as he has.
— Fred Goldberg

Carol Wilder
In "Ads, Fads, and Consumer Culture," Arthur Asa Berger strikes the raw nerve of American advertising. As in his many other cultural commentaries, Berger drives his point home with wit, wisdom, and wide-ranging examples, offering powerful inoculation against the worst excesses of today s climate of greed and commodification.
— Carol Wilder

Howard Rheingold
Arthur Asa Berger is that rare combination of astute, deep, and fun. His insights into the psychology, sociology, economics, and political implications of advertising and pop culture, in a lively, readable form, are a must for any student of popular culture. (Howard Rheingold, author of The Virtual Community)

Douglas Kellner
Arthur Asa Berger's Ads, Fads, and Consumer Culture provides a multifaceted study of advertising that demonstrates its importance for the economy, politics, social life, and individual identities. Skillfully employing cultural, communications, and social theory, Berger brilliantly illuminates the multiple functions of advertising in today's consumer culture. (Douglas Kellner, UCLA, author of Media Culture)

Fred Goldberg
It was pure pleasure reading Arthur Asa Berger's esoteric deconstruction of the Macintosh '1984' commercial. I was part of this commercial's development and had no idea we were making semiotic history. Only a person of Berger's intellect and insight could have figured it all out as he has. (Fred Goldberg, Chairman & CEO, Goldberg Moser O'Neill)

Jonathan Schroeder
Succeeds in introducing a way to study advertising in an interesting, lively, and thought-provoking package. An excellent, accessible textbook for students who are interested in advertising, as well as students in communication, business, and sociology.... I would feel comfortable using this text in courses with freshmen through seniors. (Jonathan Schroeder, University of Rhode Island)

Carol Wilder
In Ads, Fads, and Consumer Culture, Arthur Asa Berger strikes the raw nerve of American advertising. As in his many other cultural commentaries, Berger drives his point home with wit, wisdom, and wide-ranging examples, offering powerful inoculation against the worst excesses of today's climate of greed and commodification. (Carol Wilder, Associate Dean, The New School)

Ambassadors in Pinstripes or Timed Readings Plus

Ambassadors in Pinstripes: The Spalding World Baseball Tour and the Birth of the American Empire

Author: Thomas Zeiler

In this lively chronicle of the 1888-1889 Spalding world baseball tour, Thomas Zeiler examines the roots of the post-1898 American empire by analyzing the ways in which the tour drew on elements of globalization to inject American values, and thus, power into the international arena. As Zeiler follows the players on each leg of their journey, he explores important elements of globalization the business ethic, technological innovation, racial hierarchy, attempts at Americanization abroad, and promotion of an exceptionalist identity.

Publishers Weekly

Pro ballplayers playing exhibitions in the distant East, the sport beset by labor strife as management uses cutting-edge technologies to sell the game to an international audience. Sounds like last week, right? How about 1888? The common gripe runs that baseball is now too dominated by business priorities-but according to Zeiler, a history professor at the University of Colorado, things weren't any different 118 years ago. The first great evangelist of baseball, equipment manufacturer Albert Spalding sought to spread the largely eastern and midwestern pastime to every corner of the world, planning a westward winter tour of all-star teams, starting Down Under, then moving to Egypt, and ending with a Grand Tour of Europe. Zeiler's sober academic treatment includes discussions of labor strife, racial hierarchies and what might be called proto-globalism. Even if the subtitle overreaches, isolating the roots of internationalism for our "national" pastime isn't as absurd as it sounds: after all, at the 2004 Olympics in Athens, the U.S.A. was outdone by Australia and Italy-both stops on Spalding's tour. (Dec.) Copyright 2006 Reed Business Information.

Interesting textbook: North American Economic Integration or Commercial Leasing

Timed Readings Plus: Book Four, Vol. 4

Author: Edward Spargo

Do your students fail to even finish a timed test? Do they read word by word? Do they simply move their eyes over the page, neverremembering what they read?

If you suspect that students' test scores are being confounded by any of these traits, or if you have students who need to process greater amounts of information, the Timed Readings books can help.

For over thirty years, Jamestown has been helping students increase their reading rate and fluency while maintaining comprehension.

Timed Readings Plus contains 400-word nonfiction timed passages followed by related fiction passages.

Table of Contents:

To the InstructorHow to Use This Book Part A: Reading Faster and Better Step 1: Preview Step 2: Read for Meaning Step 3: Grasp Paragraph Sense Step 4: Organize Facts Part B: Reading Faster and Better Recognizing Words in Context Distinguishing Fact from Opinion Keeping Events in Order Making Correct Inferences Understanding Main Ideas Timed Readings Plus Lessons Answer Key Graphs Reading Rate Comprehension Score Comprehension Skills Profile

Critical Studies in Media Commercialism or Leadership

Critical Studies in Media Commercialism

Author: Robin Andersen

This book brings together an impressive collection of essays that explore the growing complexity, range, and reach of media commercialism in today's world. From the corporate conglomeration of today's media giants to the effects of advertising on politics, society, and the individual, this collection provides a comprehensive and insightful critique of both the impact and the limits of media commercialism.

Look this: Anything but Chardonnay or Jewish Cooking For All Seasons

Leadership: Classical, Contemporary, and Critical Approaches

Author: Keith Grint

What is leadership? Are leaders made or born? Are the characteristics and challenges of leadership the same across time and cultures? Do leaders "pull" or are they "pushed"? Are leaders driven by needs that may be dysfunctional to the organizations they lead? Do women leaders behave differently from men? Should we look for models of business and organizational leadership in military organizations?

These are all just some of the many fascinating questions posed in this new collection, which ranges from key statements from classical philosophy (Plato, Sun Tzu, Machiavelli) to those of modern management writers (Barnard, Kets de Vries, Fiedler, Rosener). The latest in the new series Oxford Management Readers, the collection will be invaluable to a wide range of students, scholars, and practicing managers.

Table of Contents:

	List of Figures
	List of Tables
	Abbreviations
	List of Contributors
	Introduction: Reading Tolstoy's Wave	1
I	Classical Leadership
1	The Republic	27
2	The Art of War	38
3	The Prince	55
4	The Treatise on General Sociology	70
II	Traditional Leadership
5	The Nature of Leadership	89
6	Leadership, Membership, and Organization	112
7	Situational Control and a Dynamic Theory of Leadership	126
III	Modern Leadership
8	A Definition and Illustration of Democratic Leadership	155
9	Top Management Styles in Europe: Implications for Business and Cross-National Teams	179
10	Shatter the Glass Ceiling: Women May Make Better Managers	199
11	Sexual Static	211
IV	Mythical Leadership
12	The Gentleman and the Hero: Wellington and Napoleon in the Nineteenth Century	231
13	The Leadership Mystique	250
14	Leadership: An Alienating Social Myth?	272
V	Alternative Leadership
15	Organizing, Leadership, and Skilful Process	293
16	Correspondents' Images of Martin Luther King, Jr.: An Interpretive Theory of Movement Leadership	319
17	Voicing Seduction to Silence Leadership	338
	Index	381

Strategic Trade Policy and the New International Economics or Learning to Labor in New Times

Strategic Trade Policy and the New International Economics

Author: Paul Krugman

This volume of original essays brings the practical world of trade policy and of government and business strategy together with the world of academic trade theory. It focuses in particular on the impact of changes in the international trade environment and on how new developments and theory can guide our trade policy.

Contents: New Thinking about Trade Policy, Paul Krugman (Sloan School of Management, MIT). Rationales for Strategic Trade and Industrial Policy, James A. Brander (University of British Columbia). Strategic Export Promotion: A Critique, Gene M. Grossman (Woodrow Wilson School, Princeton University). Government Policy and the Dynamics of International Competition in High Technology, Michael Borrus, Laura d'Andrea Tyson, and John Zysman (all at the University of California, Berkeley). What Should Trade Policy Target? Barbara Spencer (University of British Columbia). Credit Policy and International Competition, Jonathan Eaton (University of Virginia). Industrial Policy: An Overview, Geoffrey Carliner (National Bureau of Economic Research). Japan's Industrial Strategy, Kozo Yamamura (University of Washington). U.S. Trade and Industrial Policy, William R. Cline (Institute for International Economics). Strategic Behavior and Trade Policy, Alvin K. Klevorick (Yale University) and William Branson (Princeton University). The New Political Economy of Trade Policy, J. David Richardson, (University of Wisconsin). Trade Policy: An Agenda for Research, Avinash K. Dixit (Woodrow Wilson School, Princeton University).

Paul Krugman is Professor of Economics at MIT. A former member of the staff of the Council of Economic Advisers, Krugman is alsocoauthor, with Elhanan Helpman, of Market Structure and Foreign Trade (MIT Press 1985).

Look this: Evidence of Harm or The Second Brain

Learning to Labor in New Times

Author: Dolby Dimitri

Twenty-five years after the publication of Paul Willis's seminal text Learning to Labor, Nadine Dolby and Greg Dimitriadis have brought together an internationally renowned group of scholars to reflect on the meaning and influence of what many consider to be the most influential book of our time in critical education and cultural studies. Learning to Labor in New Times refocuses attention on the themes that have been central to Willis's work, including the relationship between schooling and work, the lives of working class youth, and the continuing importance of ethnography as a research methodology. Concluding with an original essay by Paul Willis, readers will be reinvigorated by the intellectual vibrancy of daring to study the daily worlds of everyday youth.

Marketing NonProfit Programs and Services or Women and Work in Mexicos Maquiladoras

Marketing NonProfit Programs and Services: Proven and Practical Strategies to Get More Customers, Members, and Donors

Author: Douglas B Herron

The most helpful blAnd of theory and nuts-and-bolts practice I've seen.
William E. Cameron, director, Philadelphia YMCA Management Resource Center

Brings together in one volume the best concepts and methods to attract and satisfy customers, communicate an organization's message distinctly and effectively, and solve membership and program enrollment and retention problems. Focusing on how to get more customers, consumers, and volunteers, Herron shows how to evaluate the effectiveness of promotion efforts, and weighs the comparative advantages of various advertising and promotion media. A 15-point checklist for developing marketing strategy spells out the essential steps for finer marketing performance.

Booknews

Presents concepts and methods for attracting and satisfying customers, communicating an organization's message distinctively and effectively, and solving membership and program enrollment and retention problems. Includes a 15- point checklist for developing market strategy. Annotation c. by Book News, Inc., Portland, Or.

Read also The American Political Tradition and the Men Who Made It or The Dollar Crisis

Women and Work in Mexico's Maquiladoras

Author: Altha J Cravey

The emergence of global assembly plants is closely linked to the creation of a global female industrial labor force. "Women and Work in Mexico's Maquiladoras" examines this larger process in Mexico, where—despite a century of industrialization and a tradition of well-paid, highly organized, male workers—the maquiladora factories have turned to predominantly female labor. Exploring this dramatic shift, this book convincingly demonstrates how gender restructuring in workplaces and households has become a crucial element in the reorientation of Mexican development. The author compares Mexico's new industrial system with its historical antecedent and documents federal policy changes that have resulted in distinct patterns of gender, unionization, household form, and social welfare. Rich in ethnographic detail, the book uses the voices of workers themselves to provide an intimate look at how daily lives have been transformed—in ways that could not have been foreseen—by the national and international processes shaping the country's industrial transition.

Author Biography: Altha J. Cravey is assistant professor of geography at the University of North Carolina, Chapel Hill.

What People Are Saying

Kathleen Staudt
A significant contribution to the literature on industrialization, social reproduction, and households. -- University of Texas at El Paso

Table of Contents:

	List of Figures and Tables
	Acknowledgments
1	Introduction	1
2	Early Industrialization in Mexico	23
3	Internationalization and Privatization: Industrialization after 1976	43
4	The Old Model: A Case Study of State-Led Industrialization	59
5	The New Model: A Case Study of the Maquiladora Industry	71
6	Single-Sex Worker Dormitories	101
7	Comparative Household Formation: Analysis of Change	111
8	Conclusion	133
	Appendix	141
	Bibliography	149
	Index	169
	About the Author	177

Good Faith and Fault in Contract Law or Globalisation and Insurgency

Good Faith and Fault in Contract Law

Author: Friedman Beatson

This collection of essays brings together the work of many of the world's leading Contract Law scholars. It focuses upon a common central theme: the question of good faith and fair dealing in the Law of Contract. The work discusses the requirement of good faith and its role in the formation of contracts, contractual obligations, and Breach of Contract and Remedial Issues.

Table of Contents:

	Acknowledgments
	Essayists
	Colloquium Participants
	Abbreviations
	Table of Cases
	Table of Legislation
1	From 'Classical' to Modern Contract Law	3
2	Pre-contractual Duties: Two Freedoms and the Contract to Negotiate	25
3	On the Nature of Undue Influence	57
4	Duties of Disclosure and French Contact Law	99
5	Consideration, Practical Benefit and the Emperor's New Clothes	123
6	Good Faith in Contract Performance	153
7	The Doctrine of Good Faith in German Contact Law	171
8	Implied Terms: Of 'Default Rules' and 'Situation Sense'	191
9	Legislative Control of Fairness: The Directive on Unfair Terms in Consumer Contracts	231
10	Public Law Influences in Contract Law	263
11	Relational Contracts	291
12	The Regulation of Long-Term Contracts in English Law	305
13	Fault and Breach of Contract	337
14	Contract Modification as a Result of Change of Circumstances	357
15	Alternatives and Frustration	377
16	Good Faith and Remedies for Breach of Contract	399
17	Expectation Damages and Uncertain Future Losses	427
18	The Choice of Remedy for Breach of Contract	471
19	Suspending Contract Performance for Breach	485
	Index	523

Interesting textbook: An Introduction to Usability or New Perspectives on Microsoft Office XP

Globalisation and Insurgency

Author: John Mackinlay

The central proposition of this book is that global changes have altered the nature of insurgency by weakening some governments and empowering the forces that seek to overthrow them. The book identifies four distinct categories of insurgent force, and concludes that globalization of insurgency leads inexorably to the globalization of counter-insurgency.

Fundamentals of Food Process Engineering or Meeting Management

Fundamentals of Food Process Engineering

Author: Romeo T Toledo

An Aspen Food Science Text Series Book.

The new edition will incorporate the use of computational techniques using the personal computer to solve processing problems encountered in the modern food industry. New sections will include non—linear curve fitting, energy associated with food freezing accounting for non—frozen water below the freezing point, flash evaporation & evaporated cooling, pumps and high pressure systems applications, effective temperature measurement to account for radiation, simultaneous conduction, convection and radiation heat transfer freezing time predictions, reaction kinetics including acquisition and analysis of reaction rate data and use in process optimization. Recent advances in the food industry will be reflected in new sections on non—thermal methods for microbial inactivation, sterilization of fluids containing particulates, non—CFC refrigerants and their thermodynamic properties, vapor induced puffing for producting crispy dried or baked food products, and application of supercritical fluids and extrusion to generate unique food ingredients. A unique feature for instructors will be the availability of all computer codes used to solve the example problems on diskette, and additional end of chapter problems and solutions made available only to instructors.

Booknews

New edition of a standard text for students and professionals in the food industry. Rewritten and expanded chapters review fluid flow, heat transfer, thermal process calculations, and dehydration. New areas include aseptic processing and packaging; membrane separation processes; ultrafiltration, reverse osmosis, and sterilization filtration; modified atmosphere packaging; and supercritical fluid extraction. With many example problems from actual food processing operations. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents:

Contents: Review of Mathematical Principles and Applications in Food Processing * Units and Dimensions * Material Balances * Gases and Vapors * Energy Balances * Flow of Fluids * Heat Transfer * Kinetics of Chemical Reactions in Foods * Thermal Process Calculations * Refrigeration * Evaporation * Dehydration * Physical Separation Processes * Extraction * Appendices

See also: Sexy Yoga or Yoga Therapies

Meeting Management (NetEffect Series)

Author: Taggart E Smith

This book provides practical information on a major business concern—how to manage meetings. It demonstrates how to lead them effectively, in the shortest time frame possible. Three types of meetings are outlined: information-giving, interactive, and problem solving, with details on how to prepare for and preside over each. Chapter topics include an overview of the meeting process; structuring a topic and organizing the message; audience; platform conduct; visuals; agendas; disruptions; and asking and answering questions. For training programs in business and industry. y.

Booknews

Offers an applied framework for managing meetings. Early chapters show how to organize and present information-giving meetings, addressing use of visuals, maintaining interest, and employing nonverbal communication. Later chapters prepare leaders for interactive meetings, covering planning meetings, meeting roles, and dealing with disruptions. Final chapters examine problem-solving meetings, and give advice on conducting discussions, asking questions, and gaining consensus. Includes worksheets and checklists, and 55 pages of reproducible visuals. Smith is affiliated with Purdue University. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Quality Assurance of Chemical Measurements or To Satisfy and Delight Your Customer

Quality Assurance of Chemical Measurements

Author: John Keenan Taylor

This definitive new book should appeal to everyone who produces, uses, or evaluates scientific data. Ensures accuracy and reliability. Dr. Taylor's book provides guidance for the development and implementation of a credible quality assurance program, plus it also provides chemists and clinical chemists, medical and chemical researchers, and all scientists and managers the ideal means to ensure accurate and reliable work. Chapters are presented in a logical progression, starting with the concept of quality assurance, principles of good measurement, principles of quality assurance, and evaluation of measurement quality. Each chapter has a degree of independence so that it may be consulted separately from the others.

Look this: Infused or Discover Chocolate

To Satisfy and Delight Your Customer: How to Manage for Customer Value

Author: William J J Parde

Revitalize Your Approach to Quality with Powerful QFD Techniques and an Extensive Case Study!

Software development is hard, so hard that most new products fail to meet business goals. Quality Function Deployment (QFD) is a process for consistently developing successful products and services. It rests on a belief in success through meeting the end-user's needs better than anyone else.

This book explains how to do QFD easily and effectively. The first part of the book breaks down the QFD process into manageable tasks, starting with setting business goals. Other chapters discuss detailed development tasks, such as discovering customer benefits, and day-to-day management tasks, such as planning, scheduling, reviewing, facilitating, and training. The ideas come alive in an extensive case study of the design and construction of a world-class golf course in Mexico.

In the second part of the book, the author extends the QFD process to four common situations: managing a product line; satisfying multiple stakeholders; selecting the best commercial applications; and coordinating multiple teams.

By separating the underlying math from the body of the text and by using jargon-free language, the author makes QFD accessible to readers across a wide range of types and sizes of business.

Topics Include

• Overview of Quality Function Deployment
• A Case Study: The ClubCarib Golf Course
• Set and Monitor Goals
• Management Advisory Panel
• Discover Customer Benefits
• Satisfiers, Dissatisfiers, and Delighters
• Identify Customer-Desired Qualities from the Data
• Separate Benefits, Design Criteria, and Features
• Use Affinity Analysis to Group Related Benefits
• Quantify Customer Value
• Describe Customer Satisfaction
• Determine Customer Importance
• Compare Penalty and Reward
• Set Target Performance in the Planning Matrix
• Characteristics of Good Design Criteria
• Check for Completeness and Simplicity Mock-ups and Prototypes

  WILLIAM J. PARDEE is a consultant, trainer, and speaker on ways to improve the product development process and to create high-quality products that customers want.

  During his eighteen-year career in research and development at Rockwell International, he helped develop methods to provide higher quality to customers, from the science of inspection through process control to study and definition of customer requirements, and was named Engineer of the Year, in 1987.

  He founded Pardee Quality Methods in 1992 to consult and teach full-time. The author holds a doctorate in physics from the University of Illinois at Urbana-Champaign.

  
  
  

The Asian Financial Crisis and the Architecture of Global Finance or Human Rights and Private Wrongs

The Asian Financial Crisis and the Architecture of Global Finance

Author: John Ravenhill

This book analyzes the recent Asian financial crisis, the architecture of global finance and the relationship between the two. The strong comparative perspective of the book offers insights into why some economies in Asia were affected more severely than others in the recent crisis.

Contributors:
Gregory W Noble, John Ravenhill, Stephen Grenville, Stephan Haggard, Andrew MacIntyre, Natasha HamiltonHart, Jennifer A. Amyx, Hongying Wang, Barry Eichengreen, Benjamin J. Cohen, Thomas M. Callaghy, Miles Kahler.

Books about: Accounting or Comparing Policy Networks

Human Rights and Private Wrongs: Constructing Global Civil Society

Author: Alison Brysk

What do Swiss bankers, Romanian orphans and Brazilian scientists have in common? All are participants in global struggles over the governance of transnational institutions whose policies affect the ability of millions to secure their fundamental rights.

Human Rights and Private Wrongs breaks new ground by considering a series of fascinating issues that are normally ignored by human rights specialists because they are too "private" to consider as policy issues: children's labor migration; refugee policy towards unaccompanied minors; financial matters of investor and business responsibility; and complex questions involving access to the benefits of pharmaceutical research, transnational organ trafficking, and the control over genetic research.

These issues raise extremely sensitive and increasingly significant questions about both rights and the division of responsibility between state and society for the construction of norms of regulation. Human Rightsand Private Wrongs is ambitious in scope, raising issues that have considerable current policy relevance, and exploring the nature of politics in a variety of transnational settings.

Broad, controversial, and accessible, this book will be of interest to everyone concerned with the role of civil society, of global social forces, and of the extension of the boundaries of the field of human rights.

Table of Contents:

Ch. 1	Introduction : globalization and private wrongs	1
Ch. 2	Norm change in global civil society	15
Ch. 3	Children across borders : new subjects	29
Ch. 4	New strategies : "follow the money"	61
Ch. 5	New rights : "our bodies, ourselves"	89
Ch. 6	Conclusion : private authority and global governance	117

Healthy Wealthy and Fair or Implementing CRM

Healthy, Wealthy, and Fair: Health Care and the Good Society

Author: Lawrence R Jacobs

In Healthy, Wealthy and Fair, a distinguished group of health policy experts chart the stark disparities in health and wealth in the United States. The authors explain how the inequities arise, why they persist, and what makes them worse. Growing income inequality, high poverty rates, and inadequate health care coverage: all three trends help account for the U.S.'s health troubles. The corrosive effects of market ideology and government stalemate, the contributors argue, have also proved a powerful obstacle to effective and more egalitarian solutions.
A clarion call for a populist uprising to end the stalemate over health reform, Healthy, Wealthy, and Fair outlines concrete policy proposals for reform--tapping bold new ideas as well as incremental changes to existing programs. This important work will be indispensable to all those who care about our people's health, inequality, and American democracy.

Read also L H Voice XPress for the Office Professional or Advanced Century 21 Accounting

Implementing CRM: From Technology to Knowledge

Author: David Finnegan

Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database management, firms have both the motivation and the means for improving their Customer Relationship Management (CRM) strategies.


This book focuses on the actuality of implementing CRM. It is about the organization's ability to provide a seamless and personalized experience to each customer rather than a transactional or product-focused approach where the future of the relationship is not an over-riding consideration. This book connects CRM systems implementation with organizational change for the first time. It looks into the factors that distinguish firms which connect with their customers and gain customer loyalty with firms that are not as successful. It also describes the micro-processes that occur on a daily basis in a company and all the small decisions managers and employees take during the implementation of change and the creation of knowledge.


Finnegan and Willcocks note that CRM implementation is not the straightforward process that many of the trade publications would have us believe. They state the failure rate of large CRM projects may be as high at 70%. Through the lens of two detailed case studies, the authors investigate why CRM is no panacea.

Table of Contents:

About the Authors     ix
Series Preface     x
Preface     xi
Introduction and CRM Overview     1
Positioning CRM as IT-Enabled Business Change     17
CRM Implementation: The Neglected Roles of Culture, Knowledge and Psychological Contracts     40
Tools for Investigation: Methods, Pilot Study and Frameworks     67
CRM Implementation Case: A UK City Council Case Study (UKCC)     110
CRM Implementation Case: An International Enterprise (IE)     183
Cross-Case and Cross-Sector Analysis: What Can We Learn?     240
Conclusion: CRM Developments     281
Interview guidelines for the Pilot/Initial Analysis     301
Interview Guidelines for Final Data Collection     304
A Note on Processual Analysis     308
References     313
Index     322

Supply Chain Optimization or Direct Marketing Management

Supply Chain Optimization

Author: J Geunes

Supply Chain Optimization captures the latest results in a segment of current research activity in supply chain management. This research area focuses on applying optimization techniques to supply chain management problems. The research papers that make up the volume provide a snapshot of state-of-the-art optimization methods within the field. This book presents rigorous modelling approaches for supply chain operations problems with a goal of improving supply chain performance (or the performance of some segment thereof). It contains high-quality works from leading researchers in the field whose expertise fits within this scope. The book provides a diverse blend of research topics and novel modelling and solution approaches for difficult classes of supply chain operations, planning, and design problems.

Book about: Inside the Yoga Sutras or 3 Hour Diet On the Go

Direct Marketing Management

Author: Mary Lou Roberts

Written by a marketer/decision scientist team, this book explores all aspects of the discipline of direct marketing management --with a focus throughout on the best state-of-the-art practices and supporting research and theory. Covers: Databased Direct Marketing; Planning and Executing Direct Marketing Programs; Offer Planning and Positioning; Mailing Lists: Processing and Selection; List Segmentation; Creative Strategy and Execution; Fulfillment and Customer Service; Developing the Customer Database; Profitability and Lifetime Value; Testing Direct Marketing Programs; Business-to-Business Direct Marketing; Direct Mail Campaigns; Catalog Marketing; Telephone Marketing; Direct Response in Print Media; Direct Response in Broadcast Media; and The Interactive Media. For Direct Marketing and Marketing Communications professionals.

Booknews

A textbook introducing the principles and methods of the approach. Considers the basis of direct marketing, decision variables, special techniques, and media. Updated from the 1989 edition to reflect the broader use of direct marketing and the recognition that success depends on developing and strategically using the database rather than on how slick the medium is. Annotation c. by Book News, Inc., Portland, Or.

Table of Contents:

	Preface
Pt. 1	The Basis of Direct Marketing
Ch. 1	Contemporary Direct Marketing	1
Ch. 2	Planning a Direct Marketing Program	19
Pt. 2	Direct Marketing Decision Variables
Ch. 3	Offer Planning and Positioning	37
Ch. 4	Mailing Lists: Processing and Selection	62
Ch. 5	List Segmentation	88
Ch. 6	Creative Strategy and Execution	117
Ch. 7	Fulfillment and Customer Service	138
Pt. 3	Special Techniques of Direct Marketing
Ch. 8	Developing and Using Customer Databases	161
Ch. 9	Profitability and Lifetime Value	179
Ch. 10	Testing Direct Marketing Programs	202
Ch. 11	Business-to-Business Direct Marketing	234
Pt. 4	Direct Marketing Media
Ch. 12	Developing Direct Mail Campaigns	265
Ch. 13	Catalog Marketing	296
Ch. 14	Telephone Marketing	329
Ch. 15	Direct Response in Print Media	357
Ch. 16	Direct Response in Broadcast Media	382
Ch. 17	Interactive Media	409
	Index	443

Organizing US Foreign Aid or Does Money Matter

Organizing U.S. Foreign Aid: Confronting the Challenges of the 21st Century

Author: Carol Lancaster

U.S. foreign aid has reached a crisis point. While the amount of aid has increased in recent years, the way it is organized and delivered by the U.S. government has become increasingly fragmented and chaotic. The proliferation of federal agencies engaged in foreign aid has created serious disconnects and inefficiencies in the use of this important tool of U.S. foreign policy. It is time for a change. Here, two well-known experts who have worked extensively in the international development field provide some keen observations on the current disorganization of federal assistance and offer advice on how to make U.S. aid more effective. Several models for streamlining the organization of foreign aid are detailed and recommendations proffered. The authors argue that dramatic change in the way U.S. aid is organized and provided is urgently needed.

Table of Contents:

Foreword by Lael Brainard
A New Urgency: International Development and

New interesting book: Blackwater or The Assault on Reason

Does Money Matter?: The Effect of School Resources on Student Achievement and Adult Success

Author: Gary T Burtless

This book addresses a simple question: Would larger school budgets actually boost student performance? Past research on this question suggests a striking paradox. Analysts typically find that extra spending plays only a negligible role in improving student achievement as measured on standardized tests. At the same time, other researchers find a clear and consistent pattern linking greater school spending with greater job market success among students who have benefited from higher spending. This book brings together leading scholars with a diversity of views on this important issue. Half the essays examine the relationship between educational resources and student achievement in school; the others evaluate evidence on the link between school resources and students' success after they enter the job market.

Principles of Long Term Health Care Administration or Public Personnel Systems

Principles of Long-Term Health Care Administration

Author: Peter J Buttaro

This essential text is organized according to the five "domains of practice" established by the NAB licensure: Resident care, personnel, financial, environmental, and governance & management. In comprehensible language it presents the complex and highly regulated business of long-term care, including Medicare and Medicaid requirements relating to the physical plant, resident care, and glossaries of medical, financials and personnel terminology.

Lori L. Popejoy

With this book the author offers information about the core principles of long-term care administration. The purpose is to explain basic concepts and information essential to long-term care administration. The training materials are to be used by long-term care administrators. Areas associated with long-term management are covered, such as regulations, finance, staffing, personnel, and medical care. This book is written in an easy-to-follow format and is referenced well for the original regulatory sources. Principles of management including personnel management, theories of management, and finance are very well covered. The chapter on medical care in the nursing home is very dated, but since the intended audience of the book would not be responsible for medical management, this may not be of great consequence. This is a basic review of principles relative to long-term care. The format is easy to follow and this would be a useful reference text or review text for those in long-term care administration.

Doody Review Services

Reviewer: Lori L. Popejoy, MSN, RN, CS (University of Missouri-Columbia)
Description: With this book the author offers information about the core principles of long-term care administration.
Purpose: The purpose is to explain basic concepts and information essential to long-term care administration.
Audience: The training materials are to be used by long-term care administrators.
Features: Areas associated with long-term management are covered, such as regulations, finance, staffing, personnel, and medical care. This book is written in an easy-to-follow format and is referenced well for the original regulatory sources. Principles of management including personnel management, theories of management, and finance are very well covered. The chapter on medical care in the nursing home is very dated, but since the intended audience of the book would not be responsible for medical management, this may not be of great consequence.
Assessment: This is a basic review of principles relative to long-term care. The format is easy to follow and this would be a useful reference text or review text for those in long-term care administration.

Booknews

Not how to stay in a management position for a long time, but a study guide to help nurses who are training to be administrators in long- term health care pass the National Association of Boards of Examiners licensing examination. Attorney and health-care administration educator Buttaro, with editorial help from his wife, organizes the text according to the five domains of practice established by the licensure: resident care, personnel, financial, environmental, and governance and management. In simple language he explains some of the complexities such as Medicare and Medicaid requirements relating to the physical plant and resident care. He includes topic-specific glossaries but does not indicate pronunciation. He says the work has been used for 25 years, but provides no information about earlier editions. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Rating

3 Stars from Doody

Table of Contents:

	Acknowledgments
	Introduction
Ch. 1	Governance and Management: Legislation and Regulation	1
Ch. 2	Governance and Management: Community Interrelationships	37
Ch. 3	Governance and Management: Business and Management	49
Ch. 4	Personnel Management	107
Ch. 5	Financial Management	139
Ch. 6	Resident Care Management: Facility Organization	175
Ch. 7	Resident Care Management: Principles of Medical Care	225
Ch. 8	Resident Care Management: Psychology of Resident Care	263
Ch. 9	Environmental Management	279
App. 9-A	Glossary of Environmental Management Terms	291
App. A	Minimimum Data Set (MDS) for Nursing Facility Resident Assessment and Care Screening	293
App. B	Areas from Which NAB Examination Questions Will Be Taken	305
	Index	311
	About the Author	325

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Public Personnel Systems

Author: Robert D Le

This classic, completely updated work features current experience at the federal level under the Civil Service Reform Act, new issues of employee testing for alcohol and drug abuse, and how to deal with difficult employees. It addresses essential issues facing government and public personnel systems, e.g., patronage and the merit principle, job design, pay and employee benefits, recruitment, career development, and labor—management relations. Legal aspects are emphasized, especially court decisions essential to any professional in the field.

The New Knowledge Management or Managing the Knowledge HRs Strategic Role

The New Knowledge Management: Complexity, Learning, and Sustainable Innovation

Author: Mark W McElroy

'The New Knowledge Management' is the story of the birth of "second-generation knowledge management," told from the perspective of one its chief architects, Mark W. McElroy. Unlike its first-generation cousin, second-generation Knowledge Management seeks to enhance knowledge production, not just knowledge sharing. As a result, 'The New Knowledge Management' expands the overall reach of knowledge management to include "innovation management" for the very first time.

'The New Knowledge Management' introduces the concept of "second-generation knowledge management" to the business community. Mark W. McElroy has assembled a collection of his own essays, written over the past four years, chronicling the development of related thinking in the field.

Unlike first-generation KM, mainly focusing on value derived from knowledge sharing, second-generation thinking formally adds knowledge making to the scope of KM. In this way second-generation KM expands the overall reach of KM to include "innovation management" for the very first time. 'The New Knowledge Management' finally begins to bridge the gap between KM and the field of organizational learning, which up until now have been viewed as miles apart.

* Charts the next generation of knowledge management thinking by the President of KMCI: the leading KM organization
* Expands the overall reach of knowledge management to include "innovation management" for the very first time
* Mark W. McElroy, chief architect of second-generation Knowledge Management, shares his vast experience in a collection of his own essays

Langdon Morris

Even though the field of Knowledge Management is as old as the human intellect, there continue to be marvelous opportunities to define new and important innovations. The distinctions that Mark McElroy offers are just that. What he gives us here are valuable and enduring ideas that help to focus our thinking on what really matters, which is namely the creation of new knowledge of value to the future designs and decisions of the organization. This book is a fine compilation of clear and insightful writings that frame the evolution of contemporary knowledge management, and point us towards the future.

Thomas Petzinger

Mark McElroy is the new guru of Knowledge Management. His articulation of 'second generation' concepts in knowledge management provides the most coherent framework I know of for understanding how information becomes knowledge in organizations. And his application of complexity theory to business organizations ranks with the most rigorous work available. Give this book the time and attention it deserves and it will change how you see your organization.

Leif Edvinsson

A most insightful reading on the evolution of KM. 'The New Knowledge Management' is about sustainable innovation, or life as a social process of continuous renewal. This very rich book also highlights the importance of organisational knowledge, as an important part of organisational sustainability. It is also leading up to social innovation capital as a longitude dimension for extended society innovation.

Verna Allee

'The New Knowledge Management' is a thoughtful and provocative exploration of the many aspects of knowledge in organizations. McElroy challenges some of the popular myths of knowledge management and weaves together a solid and comprehensive framework for knowledge management professionals.

Table of Contents:

	Foreword
	Preface
	Acknowledgments
	Introduction
Pt. I	The New Knowledge Management
1	Second-Generation Knowledge Management	3
2	Integrating Complexity Theory, Knowledge Management, and Organizational Learning	33
Pt. II	Practice Implications
3	A Framework for Knowledge Management	53
4	Double-Loop Knowledge Management	69
5	Where Does Knowledge Management Belong?	82
6	The Policy Synchronization Method	92
Pt. III	Sustainable Innovation
7	The Principle of Sustainable Innovation	125
8	Managing for Sustainable Innovation	133
9	Sustainable Innovation and the "Learning Drive"	144
Pt. IV	The Economics of Knowledge Management
10	Social Innovation Capital	169
11	Returns on Investment from Knowledge Management	187
App	A Presentation on Second-Generation Knowledge Management	211
	Index	233

Look this: The Edison Gene or The Acne Cure

Managing the Knowledge - HR's Strategic Role

Author: Christina Evans

Whilst there are many books on knowledge management there are few aimed directly at HR practitioners and the critical role that they can play in building a knowledge-centric culture.

This practical book draws on the author's own experience, as well as that of leading-edge Human Resource and Knowledge Management practitioners (including Linda Holbeche, Elizabeth Lank, and David Snowden), each of whom recognise that building a knowledge-centric culture cannot be achieved through technology alone.

It covers areas such as:
* Defining the key ingredients of a knowledge-centric culture
* The changing structures, roles and responsibilities needed to create a knowledge-centric culture
* HR's unique contribution to building a knowledge-centric culture, together with practical steps for getting started on the KM journey and for keeping the momentum going
* Tools and techniques for: opening up a dialogue about why knowledge management is crucial for business and personal success; knowledge mapping; encouraging and facilitating knowledge sharing, as well as ways of identifying key knowledge players
* How to help your organisation reframe its assumptions about learning in the knowledge economy
* How to ensure that your HR practices are knowledge aligned

*Outline the strategic and practical elements of HR's involvement in knowledge management
*Features contributions from Dave Snowden and Elizabeth Lank
*Practical case studies to help create an organizational culture that knows how to mobilize and leverage its knowledge

Growth Inequality and Poverty or Operational Review Workbook

Growth, Inequality, and Poverty: Prospects for Pro-Poor Economic Development

Author: Anthony Shorrocks

The relationship between growth, inequality, and poverty lies at the heart of development economics. This volume draws together many of the most important recent contributions to the controversies surrounding this topic.

Book about: Foods That Harm Foods That Heal or Is It Love or Is It Addiction

Operational Review Workbook: Case Studies, Forms, and Exercises

Author: Rob Reider

Practical, proven tools for conducting successful operational reviews

An operational review evaluates management’s conformity with plans and resource allocations, organizational structure, operating procedures, processes, and controls. In today’s volatile marketplace, organizations must do everything possible to ensure their operations are running most economically and effectively to maximize desired results. In such a competitive environment, operational reviews have become increasingly important. The Operational Review Workbook not only gives readers a better understanding of the concepts behind operational reviews but also enables them to conduct reviews with more confidence and authority.

A companion to Rob Reider’s Operational Review: Maximum Results at Efficient Costs, Third Edition, the Workbook explains the benefits of a review and offers step-by-step guidance through its various stages. In addition to the author’s incisive analysis, this practical guide:

• Includes case studies, checklists, forms, and exercises

• Reinforces the fundamental principles necessary to perform an operational review

• Presents in a step-by-step manner how an operational review should be performed

• Shows how to judge a review’s results and make recommendations to management

• Demonstrates how to use tools and techniques such as financial statement analysis, verification of data accuracy, determination of compliance with laws and regulations, development and understanding of ratio change and trend analysis, use of systems and layout flowcharts, effective interviewing techniques,and preparation and use of survey forms, questionnaires, and checklists

• Integrates operational review concepts with other analytical processes such as benchmarking strategies and activity-based costing principles

The Operational Review Workbook delivers all the tools needed to successfully conduct an operational review of the organization, department, or activity. CEOs, operations management and staff, internal and external consultants and auditors, CFOs and controllers, and other organizational stakeholders will find Reider’s incomparable guide an invaluable addition to their professional libraries.

Table of Contents:

	Preface	xi
	Introduction	xiii
Chapter 1	Overview of Operational Reviews	1
	Stakeholders	2
	Why Businesses Are in Existence	3
	Businesses a Company Is Not In	4
	Some Basic Business Principles	5
	Criteria for Organizational Growth	7
	Mental Models and Belief Systems	7
	Organizational Criteria Example	9
	Economy, Efficiency, and Effectiveness	12
	Specific Objectives	13
	Specific Purposes	15
	Benefits of Operational Reviews	16
	Operational Review Phases	17
	Operational Review Engagement Development	18
	What Functions to Review	19
	Initial Survey	22
	Case Study: Joe Sorry, Inc.	22
	Case Situation: Leasing Insurance Costs	48
	Review Questions	55
	Suggested Responses	55
Chapter 2	Planning Phase	59
	Information to Be Obtained	60
	Sources of Information	60
	Review of Organizational Planning and Budget Systems	61
	Organizational Structure and the Role of Management	62
	Planning Phase Work Program	63
	Case Study: Joe Sorry, Inc., Planning Phase	63
	Case Situation: Purchase Order Quantity Tolerances	88
	Review Questions	96
	Suggested Responses	100
Chapter 3	Work Program Phase	102
	Benefits of the Operational Review Work Program	103
	Work Program Work Steps	103
	Engagement Control	105
	Case Study: Joe Sorry Company, Work Program Phase	123
	Case Study Situation: Defective Merchandise Returns	124
	Case Study Situation: Equipment Maintenance Review	130
	Review Questions	132
	Suggested Responses	133
Chapter 4	Field Work Phase	135
	Field Work Techniques	136
	Specific Field Work Techniques	137
	Work Papers	161
	Case Study: Joe Sorry Company, Field Work Phase	162
	Case Situation: Clerical Procedures	196
	Review Questions	197
	Suggested Responses	197
Chapter 5	Development of Review Findings	200
	Operational Review Finding Attributes	201
	Operational Review Criteria Standards	202
	Some Possible Types of Causes	203
	Effects of Operational Review Findings: Possible Indicators	204
	Review Findings Development Checklist	206
	Case Study: Joe Sorry Company, Development of Findings	207
	Case Study: Finished Goods Shipments	228
	Case Situation: Shipping and Receiving Procedures	237
	Case Situation: Accounts Receivable and Collections	238
	Review Questions	240
	Suggested Responses	240
Chapter 6	Reporting Phase	243
	Characteristics of Good Reporting	244
	Examples of Reporting Operational Review Results	244
	ABCs of Effective Report Writing	247
	Case Study: Joe Sorry Company, Reporting Phase	248
	Review Questions	283
	Suggested Responses	283

WorkPlace Plus 2 with Grammar Booster or Compensation Decision Making

Workplace Plus 2 with Grammar Booster, Vol. 2

Author: Joan M Saslow

Workplace Plus, an innovative four-level standards-based English course, readies adults for self-sufficiency in the three principal areas of their lives: the workplace, the community, and the home. Workplace Plus integrates the CASAS life skill competencies and SCANS Competencies and Foundation Skills with a complete language syllabus and relevant and practical social language. The new Grammar Booster provides extra practice beyond each lesson.

Workplace Plus 2, by Joan Saslow, is written for high-beginning learners. It rapidly enables them to:

• understand spoken and written general employment-related language.
• communicate in their own words outside of an English class.
• understand the culture and behavioral expectations of their new environment and workplace.

Workplace Plus is correlated to the following national standards: SCANS Competencies and Foundation Skills, CASAS Life Skill Competencies, and EFF Content Standards. All correlations are downloadable from the .

Table of Contents:

Correlations

Scope and sequence

Welcome to Workplace Plus

Unit 1 Your life and work

Unit 2 Your environment

Unit 3 Your equipment and machines

Unit 4 Your consumers

Unit 5 Your time

Unit 6 Your supplies and resources

Unit 7 Your relationships

Unit 8 Your health and safety

Unit 9 Your money

Unit 10 Your career

Vocabulary reference lists

Alphabetical word list

Key expressions

Irregular verbs

U.S. postal abbreviations

Supplementary authentic documents

Grammar Booster

Book about: Know Your Power or The Dumbest Generation

Compensation Decision Making

Author: Thomas Bergmann

This text equips students with a solid understanding of the theories, concepts, and principles behind compensation decision making. The new edition includes updated information about the detailed procedures used in implementation of compensation practices.

Inventory Control or C for Business Programmers

Inventory Control

Author: Sven Axsater

Critical to most organizations in any sector of the economy is the control of material flow from suppliers to customers. The strategic importance of this area, often referred to as Supply Chain Management, is today fully recognized by top management as well as academia. The total investment in inventories is enormous, and the control of capital tied up in raw material, work-in-progress, and finished goods offers, in general, a huge potential for improvement. Scientific methods for production and inventory control can give a significant competitive advantage. Inventory Control deals with different approaches and models that can be used when developing inventory management systems and practices.Today, most companies can realize large savings through improved production and inventory management and one purpose of this book is to describe and explain scientific techniques and hence support and simplify implementation in practice. Another purpose is that the book should be useful as a textbook in various university Courses. Inventory Control satisfies both of these purposes because it covers the very recent advances in inventory theory. For example, new techniques for multi-echelon inventory systems and Roundy's 98 percent approximation are covered, as well as more traditional approaches for forecasting, lot sizing, and determination of safety stocks and reorder points. Other important topics covered are coordinated replenishments of different items and multi-stage ordering systems which include reorder point policies, KANBAN policies and Material Requirements Planning. A thorough understanding of such models and approaches is a prerequisite to successfully applying modern inventory control techniques. The book concludes with a chapter on various practical issues in connection with industrial implementation.

Table of Contents:

1	Introduction	1
2	Forecasting	7
3	Costs and concepts	43
4	Single-echelon systems : deterministic lot sizing	51
5	Single-echelon systems : reorder points	77
6	Single-echelon systems : integration - optimality	129
7	Coordinated ordering	149
8	Multi-echelon systems : structures and ordering policies	187
9	Multi-echelon systems : lot sizing	221
10	Multi-echelon systems : reorder points	247
11	Implementation	295

Books about:

C++ for Business Programmers

Author: John C Molluzzo

This book provides a highly readable introduction to C++ programming for beginning business programmers. It guides readers through complete and clear descriptions of sample programs, with a wealth of exercises included along the way to help reinforce the important points of each chapter. Throughout the text, a strong emphasis is placed on business applications, rather than those in mathematics or computing. Part I (Basic C++) covers the procedural parts of C++. Part II (Object-Oriented Concepts and Programming) introduces object-oriented ideas through the built-in string class. Part III (Object-Oriented Programming) explores the essential object-oriented ideas through inheritance and polymorphism. For beginning programmers using C++ for business.

Contemporary Latin America or Politicizing Presidency

Contemporary Latin America

Author: Ronaldo Munck

Fully updated for the new 2nd edition, Contemporary Latin America provides a concise introduction to the region written in an accessible and student-friendly style by a well-known authority. A brief introduction to the historical context, the countries and their peoples provides a backdrop to broad-ranging coverage of contemporary politics, political economy, society and culture and of the prospects of the continent in a changing world

Table of Contents:

	List of Figures, Tables, Boxes and Maps
	Preface and Acknowledgements
	List of Abbreviations
	Map of Latin America
1	Introduction: Setting and Issues	1
2	Historical Context	23
3	Political Economy	43
4	Governance	62
5	Social Patterns	82
6	Social Movements	101
7	Culture	121
8	International Context	138
9	Conclusion: Futures Imperfect	157
	Recommended Reading	175
	Bibliography	180
	Index	189

See also:

Politicizing Presidency: The White House Personnel Office, 1948-1994

Author: Thomas J Weko

"This is the most thorough analysis of the institutional presidency and presidential appointments I've seen and will be the definitive study of the White House Personnel Office for some time to come. Weko is excellent in showing how the decline of parties, the fragmentation of Congress, the proliferation of primaries, the increasing number of interest groups, and the decline of the cabinet are all interrelated and contribute to the growth of the White House staff. A superb book."—James Pfiffner, author of The Modern Presidency

"Weko makes a significant contribution to presidential studies by providing one of the first empirical assessments of 'rational choice institutionalism,' an important new strand in the literature introduced by Stanford's Terry Moe. He offers strong support for Moe's general theory, but also improves it by accounting for the detours along the way attributed to presidential preferences, political necessity, and short-run public concerns. A well-written, well-designed, and carefully argued study."—Joseph A. Pika, coauthor of The Presidential Contest and The Politics of the Presidency

"A fascinating and much-needed account that fills a serious gap in the empirical literature on the presidency and sheds important new light on the presidential power of appointment."—Terry M. Moe, author of The Organization of Interests

Author Biography: Thomas J. Weko is assistant professor in the Department of Politics and Government at the University of Puget Sound.

Logistics Engineering Management or Engineering Management

Logistics Engineering & Management

Author: Benjamin Blanchard

An authoritative exploration of logistics management within the engineering design and development process, this book concentrates on the design, sustaining maintenance and support of systems. Deals with “logistics” from a total systems/life cycle perspective and includes those activities associated with the determination of requirements, the design, development, production, utilization, sustaining maintenance and support, and retirement of systems. Emphasizes the importance of addressing logistics in the early phases of the system life cycle, including: design engineering aspects and design of systems for supportability.

Booknews

A textbook for a course the graduate or undergraduate level, and a resource for practicing professions. Approaches the procurement, flow, transportation, warehousing, and distribution of material from a systems perspective that can be applied in commercial or military contexts and to nearly any category of system, including communications, chemical processing, and electrical power distribution. Includes considerable more material than the previous editions, 1974-1992 to emphasize systems and expand coverage of the life cycle to include system retirement and material disposal. Annotation c. by Book News, Inc., Portland, Or.

Table of Contents:

	Preface
1	Introduction to Logistics	1
2	Measures of Logistics	36
3	System Engineering Process	97
4	Supportability Analysis (SA)	160
5	Logistics in the Design and Development Phase	228
6	Logistics in the Production/Construction Phase	294
7	Logistics in the Utilization and Support Phase	325
8	Logistics in the System Retirement, Material Recycling, and Disposal Phase	347
9	Logistics Management	352
App. A	System Design Review Checklist	418
App. B	Supplier Evaluation Checklist	433
App. C	Maintenance Task Analysis (MTA)	440
App. D	Analytical Models/Tools	464
App. E	Life-Cycle Cost Analysis (LCCA)	476
App. F	Selected Interest Tables	495
App. G	Normal Distribution Tables	503
	App. H: Selected Bibliography	506
	Index	517

Look this:

Engineering Management: Creating and Managing World Class Operations

Author: Dale W Compton

This book combines management principles and techniques with technical/engineering issues in a single volume. Organizes content around the ten Foundations of World Class Practice that must be followed to reach World Class Status. Topics include goals and objectives, metrics, management's personal commitment, employee involvement, etc. A book useful for managers and management trainees.

Hospitality Information Systems and E Commerce or Reassembling the Social

Hospitality Information Systems and E-Commerce

Author: D V Teson

Up-to-date coverage of how technology impacts management in the hospitality industry

In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.

Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:

• Provides an overview of information technology basics, including computer hardware, software, and networks

• Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business

• Features interviews with information technology professionals in the hospitality industry

• Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation

• Contains a practical glossary of technical terminology

Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

Table of Contents:

Ch. 1	Understanding hospitality information systems and information technology	3
Ch. 2	Computer hardware for hospitality	25
Ch. 3	Computer software for hospitality	49
Ch. 4	Computer networks and telecommunications for hospitality	71
Ch. 5	Electronic commerce (E-commerce)	93
Ch. 6	E-information and distribution systems	111
Ch. 7	E-business strategies and solutions	129
Ch. 8	Computer reservation systems (CRS) and global distribution systems (GDS)	151
Ch. 9	Property management systems and point-of-sale systems	169
Ch. 10	Accounting control and production systems	195
Ch. 11	Marketing and human resources management systems	223
Ch. 12	Safety, security, and physical plant systems	239

Read also Best Low Fat No Sugar Bread Machine Cookbook Ever or Blood Type B Food Beverage and Supplemental Lists

Reassembling the Social: An Introduction to Actor-Network-Theory (Clarendon Lectures in Management Studies Series)

Author: Bruno Latour

Reassembling the Social is a fundamental challenge from one of the world's leading social theorists to how we understand society and the 'social'. Bruno Latour's contention is that the word 'social' as used by Social Scientists has become laden with assumptions to the point where it has become a misnomer. When the adjective is applied to a phenomenon, it is used to indicate a stabilized state of affairs, a bundle of ties that in due course may be used to account for another phenomenon. Latour also finds the word used as if it described a type of material, in a comparable way to an adjective such as 'wooden' or 'steely'. Rather than simply indicating what is already assembled together, it is now used in a way that makes assumptions about the nature of what is assembled. It has become a word that designates two distinct things: a process of assembling: and a type of material, distinct from others. Latour shows why 'the social' cannot be thought of as a kind of material or domain, and disputes attempts to provide a 'social explanation' of other states of affairs. While these attempts have been productive (and probably necessary) in the past, the very success of the social sciences mean that they are largely no longer so. At the present stage it is no longer possible to inspect the precise constituents entering the social domain. Latour returns to the original meaning of 'the social' to redefine the notion and allow it to trace connections again. It will then be possible to resume the traditional goal of the social sciences, but using more refined tools. Drawing on his extensive work examining the 'assemblages' of nature, Latour finds it necessary to scrutinize thoroughlythe exact content of what is assembled under the umbrella of Society. This approach, a 'sociology of associations' has become known as Actor-Network-Theory, and this book is an essential introduction both for those seeking to understand Actor-Network-Theory, or the ideas of one of its most influential proponents.