The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes
Author: Beau Keyt
"Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research"
Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly support the daily production needs of an enterprise.
Beau Keyte and Drew Locher's new book, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a valuable tool i n applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.
Table of Contents:
| Ch. 1 | Applying value stream mapping throughout the enterprise | 1 |
| Ch. 2 | Getting started : mapping office value streams | 5 |
| Ch. 3 | Identifying office waste | 15 |
| Ch. 4 | ABC design's lean transformation in the production area | 19 |
| Ch. 5 | Assessing the office current state | 23 |
| Ch. 6 | Designing the current state map for ABC design | 37 |
| Ch. 7 | Thinking lean at the functional level | 55 |
| Ch. 8 | Designing a future state | 67 |
| Ch. 9 | Designing ABC's future state | 81 |
| Ch. 10 | Achieving the future state | 97 |
| ABC design current state map | 120 | |
| ABC design future state map | 122 |
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The Flawless Consulting Fieldbook and Companion: A Guide to Understanding Your Expertise
Author: Andrea Markowitz
Don't venture into the consulting field without this essential Fieldbook & Companion!
Following on the heels of the best-selling Flawless Consulting, Second Edition comes The Flawless Consulting Fieldbook and Companion. Whether you work as a consultant or you work with consultants, this relentlessly practical guide will be your best friend as you discover how consulting influences your business- and real life-decisions and those of others.
The Flawless Consulting Fieldbook and Companion is packed with:
- Sample scenarios
- Case studies
- Client-consultant dialogues
- Hands-on tools
- Action plans
- Implementation checklists
"Wow! A companion a business owner can't be without! The insights of 30 consultants the caliber of Peter Block is priceless."
--Sue Mosby, principal, CDFM2 Architecture Inc.
"This book is a companion piece for both the desktop and bedside of those who do consulting full time or in their role as leader. I plan to keep this book close to me to both guide and inspire my work."
--Phil Harkins, president, Linkage, Inc.
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