Hospitality Information Systems and E-Commerce
Author: D V Teson
Up-to-date coverage of how technology impacts management in the hospitality industry
In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.
Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:
• Provides an overview of information technology basics, including computer hardware, software, and networks
• Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
• Features interviews with information technology professionals in the hospitality industry
• Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
• Contains a practical glossary of technical terminology
Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.
Table of Contents:
| Ch. 1 | Understanding hospitality information systems and information technology | 3 |
| Ch. 2 | Computer hardware for hospitality | 25 |
| Ch. 3 | Computer software for hospitality | 49 |
| Ch. 4 | Computer networks and telecommunications for hospitality | 71 |
| Ch. 5 | Electronic commerce (E-commerce) | 93 |
| Ch. 6 | E-information and distribution systems | 111 |
| Ch. 7 | E-business strategies and solutions | 129 |
| Ch. 8 | Computer reservation systems (CRS) and global distribution systems (GDS) | 151 |
| Ch. 9 | Property management systems and point-of-sale systems | 169 |
| Ch. 10 | Accounting control and production systems | 195 |
| Ch. 11 | Marketing and human resources management systems | 223 |
| Ch. 12 | Safety, security, and physical plant systems | 239 |
Reassembling the Social: An Introduction to Actor-Network-Theory (Clarendon Lectures in Management Studies Series)
Author: Bruno Latour
Reassembling the Social is a fundamental challenge from one of the world's leading social theorists to how we understand society and the 'social'. Bruno Latour's contention is that the word 'social' as used by Social Scientists has become laden with assumptions to the point where it has become a misnomer. When the adjective is applied to a phenomenon, it is used to indicate a stabilized state of affairs, a bundle of ties that in due course may be used to account for another phenomenon. Latour also finds the word used as if it described a type of material, in a comparable way to an adjective such as 'wooden' or 'steely'. Rather than simply indicating what is already assembled together, it is now used in a way that makes assumptions about the nature of what is assembled. It has become a word that designates two distinct things: a process of assembling: and a type of material, distinct from others. Latour shows why 'the social' cannot be thought of as a kind of material or domain, and disputes attempts to provide a 'social explanation' of other states of affairs. While these attempts have been productive (and probably necessary) in the past, the very success of the social sciences mean that they are largely no longer so. At the present stage it is no longer possible to inspect the precise constituents entering the social domain. Latour returns to the original meaning of 'the social' to redefine the notion and allow it to trace connections again. It will then be possible to resume the traditional goal of the social sciences, but using more refined tools. Drawing on his extensive work examining the 'assemblages' of nature, Latour finds it necessary to scrutinize thoroughlythe exact content of what is assembled under the umbrella of Society. This approach, a 'sociology of associations' has become known as Actor-Network-Theory, and this book is an essential introduction both for those seeking to understand Actor-Network-Theory, or the ideas of one of its most influential proponents.
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