Quality Assurance of Chemical Measurements
Author: John Keenan Taylor
This definitive new book should appeal to everyone who produces, uses, or evaluates scientific data. Ensures accuracy and reliability. Dr. Taylor's book provides guidance for the development and implementation of a credible quality assurance program, plus it also provides chemists and clinical chemists, medical and chemical researchers, and all scientists and managers the ideal means to ensure accurate and reliable work. Chapters are presented in a logical progression, starting with the concept of quality assurance, principles of good measurement, principles of quality assurance, and evaluation of measurement quality. Each chapter has a degree of independence so that it may be consulted separately from the others.
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To Satisfy and Delight Your Customer: How to Manage for Customer Value
Author: William J J Parde
Revitalize Your Approach to Quality with Powerful QFD Techniques and an Extensive Case Study!
Software development is hard, so hard that most new products fail to meet business goals. Quality Function Deployment (QFD) is a process for consistently developing successful products and services. It rests on a belief in success through meeting the end-user's needs better than anyone else.
This book explains how to do QFD easily and effectively. The first part of the book breaks down the QFD process into manageable tasks, starting with setting business goals. Other chapters discuss detailed development tasks, such as discovering customer benefits, and day-to-day management tasks, such as planning, scheduling, reviewing, facilitating, and training. The ideas come alive in an extensive case study of the design and construction of a world-class golf course in Mexico.
In the second part of the book, the author extends the QFD process to four common situations: managing a product line; satisfying multiple stakeholders; selecting the best commercial applications; and coordinating multiple teams.
By separating the underlying math from the body of the text and by using jargon-free language, the author makes QFD accessible to readers across a wide range of types and sizes of business.
Topics Include
- Overview of Quality Function Deployment
- A Case Study: The ClubCarib Golf Course
- Set and Monitor Goals
- Management Advisory Panel
- Discover Customer Benefits
- Satisfiers, Dissatisfiers, and Delighters
- Identify Customer-Desired Qualities from the Data
- Separate Benefits, Design Criteria, and Features
- Use Affinity Analysis to Group Related Benefits
- Quantify Customer Value
- Describe Customer Satisfaction
- Determine Customer Importance
- Compare Penalty and Reward
- Set Target Performance in the Planning Matrix
- Characteristics of Good Design Criteria
- Check for Completeness and Simplicity
Mock-ups and Prototypes WILLIAM J. PARDEE is a consultant, trainer, and speaker on ways to improve the product development process and to create high-quality products that customers want.
During his eighteen-year career in research and development at Rockwell International, he helped develop methods to provide higher quality to customers, from the science of inspection through process control to study and definition of customer requirements, and was named Engineer of the Year, in 1987.
He founded Pardee Quality Methods in 1992 to consult and teach full-time. The author holds a doctorate in physics from the University of Illinois at Urbana-Champaign.
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