Interpersonal Skills in Organizations or The Values Based Safety Process

Interpersonal Skills in Organizations

Author: Karen O Dowd

Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personnel and managerial success in organizations today. Chock-full of exercises, cases and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructor’s preference and student-audience need. The emphasis in this edition focused on making the text more current along with making the text pedagogically effective for students and instructors.

Table of Contents:

Contents in Brief Preface Acknowledgments Unit 1 Interpersonal Effectiveness: Understanding Yourself 1. Journey into Self-awareness 2. Self-disclosure and Trust 3. Establishing Goals by Identifying Values and Ethics 4. Self-management Unit 2 Interpersonal Effectiveness: Understanding and Working with Others 5. Understanding and Working with Diverse Others 6. The Importance and Skill of Listening 7. Conveying Verbal Messages 8. Persuading Individuals and Audiences Unit 3 Understanding and Working in Teams 9. Negotiation 10. Building Teams and Work Groups 11. Managing Conflict 12. Achieving Business Results through Effective Meetings 13. Facilitating Team Success 14. Making Decisions and Solving Problems Creatively Unit 4 Leading Individuals and Groups 15. Power and Politicking 16. Networking and Mentoring 17. Coaching and Providing Feedback for Improved Performance 18. Leading and Empowering Self and Others 19. Project Managemen t Index

Books about economics: Labor Economics or Takeovers Restructuring and Corporate Governance

The Values-Based Safety Process: Improving Your Safety Culture with a Behavior-Based Safety

Author: Terry E McSween

This book provides you with the tools and step-by-step procedures to create an effective, behavioral safety process that's tailored to your company's unique operation and needs. Stocked with worksheets, checklists, and decision guidelines that expedite planning and implementation, this resource enables you to: * Accurately assess your organization's current safety environment. * Build management support for a values-based safety process. * Maintain a high level of employee involvement.

Table of Contents:

	Foreword
	Preface
	Acknowledgments
Ch. 1	Safety Basics	1
Ch. 2	The Vision	19
Ch. 3	Value-Based Behavioral Safety Process	21
Ch. 4	Behavioral Safety Process	29
Ch. 5	Safety Assessment	33
Ch. 6	Management Overview and Initial Workshops	51
Ch. 7	Final Design	55
Ch. 8	Step 1: Establishing Mission, Values, and Milestone Targets	61
Ch. 9	Step 2: Creating the Safety Observation Process	68
Ch. 10	Step 3: Designing Feedback and Involvement Procedures	94
Ch. 11	Step 4: Developing Recognition and Celebration Plans	102
Ch. 12	Step 5: Planning Training and Kickoff Meetings	120
Ch. 13	Step 6: Conducting Management Review	125
Ch. 14	Implementing Behavioral Safety Process	128
Ch. 15	Maintaining the Behavioral Safety Process	135
Ch. 16	Some Final Suggestions on Implementation	143
Ch. 17	Special Topics: Safety Leadership	145
Ch. 18	Special Topics: Serious-Incident Prevention	157
Ch. 19	Special Topics: Self-Observation Process	169
Ch. 20	Special Topics: The Steering Committee	178
Ch. 21	Advanced Topics: Why It Works and Behavioral Basics	188
Ch. 22	Advanced Topics: Improvement Projects	199
Ch. 23	Other Support Programs	208
Ch. 24	Long-Term Case Studies	216
Ch. 25	Self-Observation Case Studies	223
Ch. 26	Small-Company Case Studies	234
Ch. 27	Observer Effect	240
Ch. 28	Original Case Studies	253
	App. A: Sample Implementation Schedules	271
App. B	Selected Consultants Experienced in Implementing Behavioral Safety Processes	274
App. C	Unstructured Approach to Identifying and Defining Values	275
	References	279
	Index	283